I am committed to providing a high-quality service. However, if you have a complaint please tell me about it and I will try to resolve it. Please put the complaint in writing and the following will happen:

1. I will send you a letter acknowledging the complaint within 20 days of receiving it (unless I am on annual leave or off sick, which will be notified on my email out-of-office). 

2. I will investigate the complaint and you will receive a full written reply within a further 21 days making suggestion, if appropriate, of ways to resolve the complaint. 

3. If you are still not satisfied you can contact The Legal Ombudsman at: PO Box 806, Wolverhampton, WV1 9WJ. Any such complaint should normally be made within 6 months of the date of the final written response, from me. Further information can be found by contacting the Legal Ombudsman on 0300 555 0333 or by emailing them at enquiries@legalombudsman.org.uk
   NB: The Legal Ombudsman are only available to members of the public, charities, clubs trusts and very small businesses. 

4. A full copy of my complaints procedure is available on request once you are my client.

Insurance

As an SRA regulated independent solicitor, I need to make all clients aware that I am not insured to the same level as a firm of solicitors would be. I am, however, insured to the level required by the SRA as ‘adequate and appropriate’ as set out at regulation 10.2(b)(i)-(vii) of the Solicitors Authorisation of Individuals Regulations. 

Other Areas of Law

Although I don’t personally work in all legal areas – I know many people that do. Therefore, if you are my client and have other legal issues, I can recommend other firms to contact who do such things as buying and selling your house, personal injury, more complex employment or commercial work, immigration or wills and probate.